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MS Dynamics 365 CE Skill Test
Test duration:
30
min
No. of questions:
15
Level of experience:
Mid/Senior

MS Dynamics 365 CE Skill Test

The skills test helps assess individuals' knowledge in areas like Mobile Field Service Apps, Customer Relationship Management (CRM), Adaptability and Learning Agility & more. It enables a smoother hiring process by reducing hiring time by 45% and conducting skill gap analysis for existing employees.

A blue logo with the words Microsoft 365 Dynamics written below it

What is MS Dynamics 365 CE - Field Service?

It is a module within the Dynamics 365 suite of business applications that focuses on managing field service operations. It is designed to help organizations optimize and streamline their field service processes, enabling efficient scheduling, dispatching, and execution of field service tasks.

Why use iMocha's MS Dynamics 365 CE - Field Service skills test?

This iMocha skills test helps talent professionals assess employees and candidates based on their working skills and technical experience. It also enables you to make bias-free decisions with features like customization, proctoring, and more.

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How it works

Test Summary

The test helps to screen candidates and employees who possess the following traits:

  • Good understanding of the field Service module, including its features, functionalities, and integration capabilities.
  • Experience in field service operations, including scheduling, dispatching, and tracking field technicians.
  • Ability to set up and customize entities, forms, views, workflows, and other system components to align with business needs.
  • Understanding of how to use the app to access work orders, update task status, capture customer signatures, and communicate with the central system.
  • Expertise in CRM principles and how they apply to field service operations.

Moreover, iMocha's insightful report allows you to make data-backed, rational hiring and upskilling decisions.

Useful for hiring
  • MS Dynamics 365 Field Service Consultant
  • Field Service Administrator
  • Field Service Technician
  • Field Service Dispatcher
  • Field Service Manager
  • Field Service Analyst
  • MS Dynamics 365 Field Service Developer
  • Field Service Implementation Specialist
  • Field Service Solution Architect
  • Field Service Trainer/Instructor
Test Duration
30
min
No. of Questions
15
Level of Expertise
Mid/Senior
Topics Covered
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Sample Question
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Question:

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Test Report
You can customize this test by

Setting the difficulty level of the test

Choose easy, medium, or tricky questions from our skill libraries to assess candidates of different experience levels.

Combining multiple skills into one test

Add multiple skills in a single test to create an effective assessment and assess multiple skills together.

Adding your own
questions to the test

Add, edit, or bulk upload your coding, MCQ, and whiteboard questions.

Requesting a tailor-made test

Receive a tailored assessment created by our subject matter experts to ensure adequate screening.
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FAQ
How is this skill test customized?
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With the help of this test, you can assess various technical and non-technical skills. It can include skills like Mobile Field Service App, Customer Relationship Management (CRM), Adaptability, Learning Agility & more. Furthermore, it also allows you to customize the difficulty level to match the requirements of a specific role.

What are the most common interview questions related to MS Dynamics 365 CE - Field Service?
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Here are some common interview questions:  

  • Can you explain the key features and functionalities of Microsoft Dynamics 365 CE - Field Service?
  • What is the purpose of work orders in Field Service? How would you create and manage work orders in the system?
  • How do you schedule and dispatch resources efficiently in Field Service? Can you describe the factors you consider when assigning work orders to field technicians?
  • What is the role of mobile applications in Field Service? How do they empower field technicians and improve service delivery?
  • How would you handle scenarios where field technicians face unexpected delays or disruptions during service appointments?
What are the required skillsets to work on MS Dynamics 365 CE - Field Service?
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Some of the common technical and non-technical skills needed for this role are:

Technical Skills:

  • Dynamics 365 CE
  • Field Service Configuration
  • Work Order Management
  • Scheduling and Dispatching
  • Mobile Application

Non-Technical Skills:

  • Problem-Solving  
  • Communication  
  • Customer Focus  
  • Time Management  
  • Collaboration