Interview Mocha's GDPR commitment

Executive Summary

The EU will be implementing a new data privacy and protection related regulation, General Data Protection Regulation (GDPR) starting May 25, 2018. GDPR outlines the main responsibilities for organisations, with the aim of ensuring that private individuals’ data is processed transparently and only for the specific purposes for which they hold the data.

The scope of this regulation has far-reaching consequences from data storage and encryption to the rights of individuals on managing their data. It seeks to unify data privacy regulations under the EU umbrella with the goal to ease international business processes while dealing with EU residents. The regulation applies globally to all businesses dealing with data subjects in the EU. There is no grandfathering and all businesses have a mandate to comply by the deadline, May 25, 2018.

At Interview Mocha, we take compliance very seriously. For GDPR, we are working diligently to ensure that we are compliant with the rules laid out by the law and provide product functionality that enables our customers to remain compliant. In the following sections, we have outlined Interview Mocha’s approach to comply with the regulations outlined in the law.

Interview Mocha GDPR Compliance

During the course of recruiting, an organization needs to collect personally identifiable data from candidates. This information is crucial to build a profile of the candidate. At Interview Mocha we help our customers perform an automated evaluation of these candidates by using our assessment platform.

Because we process candidates on behalf of our customers, according to GDPR, we are considered a Data Processor and our customers are regarded as Data Controllers. In the capacity of a Data Processor, all the candidate information we receive or collect will be handled securely with adequate data protection. We will also ensure that we have an incident response plan to address an unforeseen incident that can put customers’ candidates’ personal information at risk, in accordance with the Article 32 of the GDPR regulation.

Data Subject Consent

As a processor, we require candidates to sign up using their emails to access our tests. In addition, when candidates take a test, we allow our customers to collect additional information including a resume of the candidate. Any profile information requested for collection by our customers (the data controllers) will come under the purview of GDPR. Such information would be data elements like name, education, location, gender, resume information, etc., that can identify an individual.

According to Article 5 of the regulation, personal data can be “collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes (‘lawfulness, fairness and transparency’)”.

In addition, according to Article 6 of GDPR, lawful reasons to process are any of the following:

  • Data subject has given consent

  • Processing is necessary for the performance of a contract to which the data subject is party (example, job application)

  • Processing is necessary for compliance with a legal obligation to which the controller is subject

  • Processing is necessary in order to protect the vital interests of the data subject

  • Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller

  • Processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party.

Given that the processing should be fair, Interview Mocha will ensure that we obtain consent from candidates. We will update the terms & conditions with messaging that clearly states how we process information in a fair and transparent manner.

While GDPR requires that a data subject can revoke their consent at any time, pursuant to above stipulations in Article 6, it also allows this request to be declined if the processing of this information is required for legitimate interests pursued by the data controller. In other words, customers can decide whether to accept or deny the request from the candidate. We will take action based on the customer’s direction on how to proceed with any such request.

Data Management and Processing

This following section details exactly how we manage and process the data once we obtain it. It can be further broken down into 3 sections:


Data Transfer

Under Article 46 of the regulation, data can be transferred outside EU borders, if the processor has appropriate security measures in place, and if the customer (data controller) and Interview Mocha (data processor) have entered into a contract that includes contractual clauses specified by EU. Interview Mocha has a standard EU-specific data transfer and processing agreement to ensure compliance with GDPR. Article 49 provides additional basis for such a transfer. Transfer of data is allowed where “necessary for the performance of a contract between the data subject and the data controller.”


Data Storage

GDPR also stipulates that personally identifiable data should not be stored indefinitely. Interview Mocha will provide the flexibility to customers (data controllers) to define how long their candidates’ personal data will be stored and when it will be deleted.


Secure Data Processing

According to Article 25 of GDPR, processing should be done using appropriate security measures. All the data is accessible using secured email id and password only, we also secure and encrypt candidate data at rest. Customers should be assured that we take data security very seriously and have controls in place to make sure we are compliant to global standards.


Rights of the Data Subject

GDPR provides broad rights for data subjects on how to manage their personal data. These can be further broken down into:

  • Right to Access
  • Right to Rectification
  • Right to be Forgotten
  • Right to Data Portability
  • Right to Object

As discussed, per Article 5, we established that the information needs to be collected, stored and processed since there is legitimate interest for the controller to make the system fair. So, the customer (data controller) can determine if the candidate’s (data subject’s) request is valid and can be fulfilled. Customers can also deem the request as invalid and not fulfill, according to their agreed upon terms with the data subject.

As a processor, Interview Mocha will empower its customers with configurable tools that give them the flexibility to determine their data policies, which offer rights to their candidates. This will include:

  • Ability to set a routine data deletion process at a cadence determined by the customer.
  • Ability to export information regarding a candidate.
  • Ability to delete information regarding a candidate. The personal data will be removed and the non-personal data will be anonymized.
  • Ability to edit candidate information.

Maintaining a Record

According to Article 30 of GDPR, each controller’s representative needs to maintain a record of all activities pertaining the personal information of a data subject.
Interview Mocha maintains a detailed Audit log of all the activities. As part of compliance, Interview Mocha will add any additional activities that customers need to be recorded. Customer need to contact Interview Mocha to retrieve these logs.

Data Breach and Mitigation Process

Article 33 says that for any potential data breach, the supervisory authority must be notified within 72 hours of occurrence. Interview Mocha has sufficient data monitoring mechanisms in place to become aware of any such breach. On discovery of a breach, Interview Mocha intends to notify the customer (controller) of the occurrence immediately, not exceeding 24 hours after the occurrence. The communication will be sent as per the guideline mentioned in Article 33. This will give sufficient time for our customers to convey the breach to the respective authorities.

Interview Mocha GDPR commitment

At Interview Mocha our customers’ security, defensibility, and compliance is the utmost priority. We are taking all the required steps ahead of time to ensure that we are compliant and, in turn, our customers are GDPR-compliant as well.