ITIL (Information Technology Infrastructure Library)

Topics covered

IT Service Continuity Plan, Service Desk, Release Management Process, Service Capacity Management, Configuration Management Plan, Problem Management, Capacity Management, IT Financial Management

  • MAQ (Multiple Answer Question)
  • MCQ (Multiple Choice Question)
  • Descriptive Question
  • White Board Simulator
  • Coding Simulator
  • Audio Question
  • Video Question
  • Case Study Question

ITIL (Information Technology Infrastructure Library) focuses on aligning IT services with the needs of businesses. It describes different tasks, procedures and processes for establishing integration with respect to the strategy of an organization. 

The ITIL test online has been designed and developed to help employers and recruiters evaluate the ITIL skills of candidates.The test contains well balanced and meaningful questions on IT Service Continuity Plan, Service Desk, Release Management Process, Service Capacity Management, Configuration Management Plan, Problem Management, Capacity Management, IT Financial Management and many more. 

Using powerful reporting, you will have detailed analysis of test results to help you make better decisions and predict candidate and employee success.

This pre-employment test is useful for hiring:
  • Configuration Manager - ITIL
  • IT Infrastructure Manager - ITIL  
  • Incident Manager - ITIL 
  • ITIL Process Manager 

Test details:

The test enables employers and recruiters to identify potential hires by evaluating working skills and job readiness. For this reason, emphasis is laid upon evaluating the knowledge of applied skills gained through real work experience, rather than theoretical knowledge.
Duration : 60mins 
Questions : 50

ITIL Test (Information Technology Infrastructure Library)

Question #1 of 3

Service Desk staff need:

Note: There can be multiple correct answers to this question.

    • A good telephone manner

    • Some technical appreciation of the supported services

    • Awareness of the likely business impact of service incidents

    • None of the mentioned

Question #2 of 3

Which of the following can be OMITTED from an urgent software release in exceptional circumstances?

    • Undertaking full testing

    • Updating the CMDB

    • Incrementing the version number

    • Putting the amended version in the DSL

Question #3 of 3

A good Incident Management process will:

    • Ensure that error corrections are treated as urgent changes

    • Diagnose the underlying cause of incidents quickly

    • Restore normal service operation as quickly as possible following an incident

    • All of the mentioned

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24.00 Out of 40.00
Pass
60%
03
23 Minutes

Java EE

9/10

Hibernate

3/10

Oracle PL/SQL

7/10

Analytical Thinking

5/10

Note:If score<= 30% then its a Weakness. If score >=70% then its a Strength.

Strengths

Java EE, Oracle PL/SQL, Analytical Thinking

Weaknesses

Hibernate

Happy

It was a good test for me, the questions were on the latest technology of java on which I am currently working. It was a great experience. Thank you!

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