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ITIL (Information Technology Infrastructure Library)

Topics Covered

  • IT Service Continuity Plan
  • Service Desk
  • Release Management Process
  • Service Capacity Management
  • Configuration Management Plan
  • Problem Management
  • Capacity Management
  • IT Financial Management

Useful for hiring

  • Configuration Manager - ITIL
  • IT Infrastructure Manager - ITIL  
  • Incident Manager - ITIL 
  • ITIL Process Manager 

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"We realized that to acquire quality talent, our recruitment process was in dire need of automation. Too many of our technicalteam were simply wasting hours conducting interviews that did not yield the desired results. For us the foremost criteria were to finda recruitment partner who could tick all the right boxes"

Rehana Nisar, Gartner,
Global Product & Services Recruitment Head
Question

Service Desk staff need:

Note: There can be multiple correct answers to this question.

Answer
    • A good telephone manner

    • Some technical appreciation of the supported services

    • Awareness of the likely business impact of service incidents

    • None of the mentioned

Question

Which of the following can be OMITTED from an urgent software release in exceptional circumstances?

Answer
    • Undertaking full testing

    • Updating the CMDB

    • Incrementing the version number

    • Putting the amended version in the DSL

Question

A good Incident Management process will:

Answer
    • Ensure that error corrections are treated as urgent changes

    • Diagnose the underlying cause of incidents quickly

    • Restore normal service operation as quickly as possible following an incident

    • All of the mentioned

Test details:

The test enables employers and recruiters to identify potential hires by evaluating working skills and job readiness. For this reason, emphasis is laid upon evaluating the knowledge of applied skills gained through real work experience, rather than theoretical knowledge.
Duration : 60mins 
Questions : 50

Test description:

ITIL (Information Technology Infrastructure Library) focuses on aligning IT services with the needs of businesses. It describes different tasks, procedures and processes for establishing integration with respect to the strategy of an organization. 

The ITIL test online has been designed and developed to help employers and recruiters evaluate the ITIL skills of candidates.The test contains well balanced and meaningful questions on IT Service Continuity Plan, Service Desk, Release Management Process, Service Capacity Management, Configuration Management Plan, Problem Management, Capacity Management, IT Financial Management and many more. 

Using powerful reporting, you will have detailed analysis of test results to help you make better decisions and predict candidate and employee success.

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