Telemarketing Test Assessments

  • Test Duration: 20 minutes
  • No. of Questions: 10
Useful for hiring
  • Telemarketing Executive
  • Sales and Marketing Executive
  • Telecaller
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Pedro Furtado, Capacity Manager, Altran-Portugal
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About Telemarketing Test Assessments

Telemarketing Agents generate leads and sales using the telephone. They interact with potential clients and existing clients on a regular basis to maintain and increase sales turnover. They are also referred to as ‘inside sales’.

KEY SKILLS REQUIRED:

  • COMPREHENSION[ READING AND ORAL] - Verbal Ability and Verbal Reasoning

  • GOOD COMMUNICATION - Verbal Ability and Verbal Reasoning

  • MUST BE DATA DRIVEN - Logical Reasoning

  • HAS ABILITY TO UNDERSTAND OWN COMPANY's PRODUCT OFFERING AND PRODUCT's DIFFERENTIATION FROM COMPETITION - Verbal Reasoning, Logical Reasoning

  • ARTICULATE ENOUGH TO CONVINCE BUYERS OF VALUE IN PRODUCT/SERVICE BEING SOLD - Verbal Ability, Logical Reasoning

  • HAS ABILITY TO SOLVE PROBLEMS - Quantitative Aptitude

VERBAL ABILITY 
Verbal ability is essential because grammar and vocabulary is a prerequisite for good spoken and written English.

VERBAL REASONING
Reading comprehension indicates an ability to comprehend and reason with the concepts on a written page.

QUANTITATIVE APTITUDE 
Quantitative ability will indicate analytical thinking and problem-solving ability.

LOGICAL REASONING
Logical Reasoning is assessed through  
•    Statement/Conclusion
•    Cause /Effect and 
•    Statement/Fact questions
These questions will indicate the quality of deductive reasoning and inductive reasoning which contribute to Critical thinking ability.