Telemarketing Test Assessments
Telemarketing Agents generate leads and sales using the telephone. They interact with potential clients and existing clients on a regular basis to maintain and increase sales turnover. They are also referred to as ‘inside sales’.
KEY SKILLS REQUIRED:
COMPREHENSION[ READING AND ORAL] - Verbal Ability and Verbal Reasoning
GOOD COMMUNICATION - Verbal Ability and Verbal Reasoning
MUST BE DATA DRIVEN - Logical Reasoning
HAS ABILITY TO UNDERSTAND OWN COMPANY's PRODUCT OFFERING AND PRODUCT's DIFFERENTIATION FROM COMPETITION - Verbal Reasoning, Logical Reasoning
ARTICULATE ENOUGH TO CONVINCE BUYERS OF VALUE IN PRODUCT/SERVICE BEING SOLD - Verbal Ability, Logical Reasoning
HAS ABILITY TO SOLVE PROBLEMS - Quantitative Aptitude
Verbal ability is essential because grammar and vocabulary is a prerequisite for good spoken and written English.
Reading comprehension indicates an ability to comprehend and reason with the concepts on a written page.
Quantitative ability will indicate analytical thinking and problem-solving ability.
Logical Reasoning is assessed through
• Cause /Effect and
• Statement/Fact questions
These questions will indicate the quality of deductive reasoning and inductive reasoning which contribute to Critical thinking ability.