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Field Service Technician Test

Useful for hiring

  • Field Service Technician 
  • Technicians

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Question

Cogwheel number 1 rotates counterclockwise as shown.
If the red cogwheel rotates in the direction of the arrow choose option 1; if it rotates in the opposite direction choose option 2; if the red cogwheel does not move at all choose option 3.

Answer
    • 1

    • 2

    • 3

Question

A tube is attached to the left-hand side of a connector. Two tubes, situated one on top of the other, are connected to the right-hand side. Water enters the system from the left tube, flows at a constant velocity through the connector, and exits via the two right-hand tubes. At which opening is the velocity of water the greatest?

Answer
    • Opening 1

    • Opening 2

    • Opening 3

    • Opening 2 and 3

    • Same velocity at all openings

Question

Which tool or combination of tools would be most useful for general woodwork?

Answer
    • 4 & 2

    • 3, 5 & 7

    • 2, 4 & 6

    • 4 & 7

    • 3 & 6

Question

Which tool or combination of tools would be most useful for repairing a broken radio?

Answer
    • 1 & 8

    • 3, 5 & 7

    • 8

    • 1 & 9

    • 3 & 6

Test details:

Techncian Test Details: 50 Questions 65 minutes
 

  • Verbal Ability -                   08 Questions 08 minutes

  • Verbal Reasoning -            10 Questions 16 minutes

  • Quantitative Aptitude -      10 Questions 10 minutes

  • Abstract Reasoning -         08 Questions 14 minutes

  • Mechanical Aptitude -        14 Questions 17 minutes

Test description:

Field service technicians maintain machinery and equipment at customer premises.
They could be working in factories, homes, offices etc. They are responsible for installation, troubleshooting, and repair of their products. They need to maintain equipment and ensure that they are in good working conditions. They need to train their customers in preventive maintenance procedures. They need to maintain the parts inventory to ensure the uptime of their equipment. They must adhere to the specified repair standards and service levels.
They need to maintain good customer relations and may also have to promote customer service agreements.

KEY SKILLS REQUIRED:

  • COMMUNICATION, ORAL AND WRITTEN - Verbal Ability, Verbal Reasoning

  • ABILITY TO LEARN NEW CONCEPTS QUICKLY - Abstract Reasoning

  • PROBLEM SOLVING SKILLS - Abstract Reasoning, Quantitative Aptitude

  • GOOD MECHANICAL SKILLS - Mechanical Aptitude

  • ATTENTION TO DETAIL


TEST DESCRIPTION

VERBAL ABILITY 
Verbal ability is essential because grammar and vocabulary is a prerequisite for good spoken and written English.

VERBAL REASONING
Reading comprehension indicates an ability to comprehend and reason with the concepts on a written page.

QUANTITATIVE APTITUDE 
Quantitative ability will indicate analytical thinking and problem-solving ability.

ABSTRACT REASONING
Abstract reasoning will indicate the ability to think clearly, identify logical patterns, learn new skills and solve complex problems. It is an indicator of fluid intelligence and shows an ability to strategize.

 

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