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The office secretary has multiple responsibilities such as Answering telephone calls, maintaining diaries, arranging appointments, taking messages, typing and word processing,filing, organizing and servicing meetings (producing agendas and taking minutes), managing databases, travel arrangements, minute taking and replying to general correspondence.
KEY SKILLS REQUIRED:
ORAL AND WRITTEN COMMUNICATION - Verbal Reasoning
GOOD SPELLING, PUNCTUATION, AND GRAMMAR ARE ESSENTIAL - Verbal Ability
CLERICAL SECRETARIES MUST HAVE GOOD CUSTOMER SERVICE SKILLS TO COMMUNICATE WITH CLIENTS AND VENDORS - Verbal Reasoning, Logical Reasoning
SECRETARIES MUST SHOW GOOD JUDGEMENT, ADAPTABILITY, AND DISCRETION WITH STAFF, CLIENTS AND CO-WORKERS - Logical Reasoning
VERBAL ABILITY
Verbal ability is essential because grammar and vocabulary is a prerequisite for good spoken and written English.
VERBAL REASONING
Reading comprehension indicates an ability to comprehend and reason with the concepts on a written page.
QUANTITATIVE APTITUDE
Quantitative ability will indicate analytical thinking and problem-solving ability.
LOGICAL REASONING
Logical Reasoning is assessed through
• Statement/Conclusion
• Cause /Effect and
• Statement/Fact questions
These questions will indicate the quality of deductive reasoning and inductive reasoning which contribute to Critical thinking ability.
