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Online Business Email Etiquette Assessment Test

Topics Covered

  • Basic Knowledge of Email Etiquettes 

Useful for hiring

  • Business Executive
  • Operations Manager
  • Customer Service/Customer Support Executive
  • Marketing/Business Development Executives
  • Sales Executives
  • Customer Success Executive 

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Global Analytics Team Lead

For the first time, Victor is sending mail to someone. What should he refer to the receiver?

    • By their Nickname

    • By their First name

    • Honorific and their last name

    • By their Middle name


When Samantha starts at a new job she needs to know when it is appropriate to send an email. In what situations is it best to use email?

    • an email is best used for thorough information needing to be sent in a long paragraph

    • Email is best used for quick and to the point updates

    • Email should be used for a personal conversation between coworkers

    • Emails with quick short thoughts she has in the moment that may be important

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