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Microsoft Dynamics CRM Business Analyst Skills Test

Topics Covered

  • MS Dynamics
  • Requirement Analysis
  • Analytical Thinking
  • SDLC
  • Agile Concepts

Useful for hiring

  • Business Analyst - CRM Dynamics (0-2 years experience)
  • MS Dynamics CRM Business Analyst (0-2 years experience)
  • Jr. MS Dynamics CRM Business Analyst (0-2 years experience)

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You are a Business Analyst at BD Bank. You are involved in a software project that is replacing an out-dated, inefficient legacy system (System X) with an efficient, process-driven web-based solution. However, the project team is facing a few challenges.

The project has requested a detailed stakeholder matrix. You have documented the stakeholder matrix in the RACI format. The stakeholder matrix identifies several key stakeholders. 

RACI legend:
Responsible - Those who do the work to achieve the task
Accountable - Signs off various project outputs and ensures thorough completion of each task
Consulted - Required to provide feedback on documents / in workshops
Informed - Kept up to date on progress

Which of the following statements is not correct pertaining to the Business Analyst’s responsibilities as documented in the RACI matrix?

    • The business analyst will provide input into the development process and support the senior developer

    • The business analyst will document the Functional Requirement specification in accordance with the project governance principles

    • The business analyst will analyze the documented process and provide feedback to the stakeholders

    • The business analyst will send project progress communications to project stakeholders


You have a Dynamics CRM organization. You need to tell a user which types of out-of-the-box charts are available on a personal dashboard in CRM. Which two types of charts are available?

Note: There can be multiple correct answers to this question.

    • tag

    • scatter

    • pie

    • funnel

    • doughnut


You are modifying a Dynamics CRM form for a custom entity. You need to identify which parts of the CRM form users can use to modify data. Which two parts should you identify?

Note: There can be multiple correct answers to this question.

    • Navigation

    • Footer

    • Header

    • Body

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