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Field Technician Aptitude Test

Topics Covered

  • Networking
  • ITIL
  • Visual Reasoning
  • Email Etiquette
  • Telephone Etiquette

Useful for hiring

  • Field Technician
  • Field Service Technician
  • IT Technician
  • Computer Technician

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"Interview Mocha has provided UNEECOPS with a veritable assessment platform with a comprehensive test library, online test platform, and intelligent reports. This made it easier for us to map different job openings with job-fit candidates and recruit faster."

Nisha Chandila, UNEECOPS,
Talent Acquisition Manager
Question

Which of the following incidents should be logged by the Service Desk?

Note: There can be multiple correct answers to this question.

Answer
    • Only incidents not resolved at logging

    • Only incidents from bona fide customers

    • All incidents except simple enquiries

Question

What is the recommended maximum amount of exclamation points in a row? 

Answer
    • 3 (!!!)

    • 1 (!)

    • 2 (!!)

    • 4 (!!!!)

Question

In your initial greeting - avoid using good morning or good afternoon. Which of the following reason justifies the above statement?

Note: There can be multiple correct answers to this question.

Answer
    • Missing the correct hour

    • Caller in a different time zone

    • Caller might be having a BAD DAY

    • No reason, personal choice

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