Are you a candidate looking to sharpen your skills? Try our practice tests or view sample interview questions & Get hired by the best. Click Here×

Dispatcher Aptitude Test Assessment

Start hiring job-fit candidates using this assessment

GET A DEMO

"Our recruitment team loves Interview Mocha especially for their skill assessments, simulators, and friendly support. Since using Interview Mocha, we interview only relevant candidates, and this has reduced our time to hire. Recruitment is no longer an hassle for us."

Christoph, e-Zest GmbH
Question

Look at this series: (1/9), (1/3), 1, ____ , 9.
What number should fill the blank?

Answer
    • (2/3)

    • 3

    • 6

    • 27

Question

How do you set a print area within Excel 2013 document?

Answer
    • Select the part of the document you want to print. Go to Home Tab, in Alignment group click on Wrap Text button to wrap the content within document margins

    • Select the part of the document you want to print. Go to View Tab, in Zoom group click on Zoom to Selection button to zoom the content within document margins

    • Select the part of the document you want to print. Go to Page Layout Tab, in Page Setup group click on Print Area button and choose Set Print Area option from drop down menu

    • Select the part of the document you want to print. Go to Page Layout Tab, in Page Setup group click on Margins button and choose Narrow option from drop down menu to fit content within margins

Question

Evaluate Formula option from Formulas Tab; Formula Auditing group is performing:

Answer
    • Automatic check of correctness of the inserted formula

    • Automatic check if the formula sources are still active

    • Step by step evaluation of every part of even complex formulas

    • Check for common errors that occur when using formulas

Test details:


Test Details: 58 minutes 

  • Microsoft Office : 10 questions

  • Quantitative : 10 questions

  • Verbal Ability : 12 questions

  • Verbal Reasoning : 8 questions

 

Test description:

Dispatchers are communications personnel responsible for receiving and transmitting pure and reliable messages, tracking vehicles and equipment, and recording other important information. A number of organizations, including police and fire departments, emergency medical services, motorcycle couriers, taxicab providers, trucking companies, railroads,and public utility companies, use dispatchers to relay information and coordinate their operations. Essentially, the dispatcher is the "conductor" of the force, and is responsible for the direction of all units within it.

TYPICAL RESPONSIBILITIES

  • Receives incoming telephone calls regarding service malfunctions and repairs.

  • Providing exceptional customer service to clients at all times

  • Customer follow-up to determine satisfaction levels

  • Schedule and dispatch service technicians to customers homes/businesses

  • Obtains information from the caller to determine nature of the problem, and assess status.

  • Prioritizes calls and dispatches to appropriate maintenance/repair crews for investigation and repair.

  • Coordinates repair and maintenance with other departments and contractors.

  • Maintains related records on disposition of repair and maintenance.

  • Researchers data relating to service problems.

  • Utilizes departmental records and maps to ensure crew dispatch to correct location.

  • Maintains radio contact with repair crews through completion of assigned projects.

  • Acts as liaison person with other utilities during repairs or in the event of utility damage.

  • Generates computerized work orders for repair and maintenance requests.

  • Dispatch vehicles to licensed operators.

  • Review vehicle checks sheets and sub-pool dispatch worksheets for accuracy.

  • Initiate vehicle rental agreements assuring completeness and accuracy.

  • Assure rental vehicles are inspected for serviceability and cleanliness when returned.

  • Operate public conveyance vehicles as required

  • Resolve vehicle dispatch and rental issues with customers.


KEY SKILLS

  • Requires literacy and basic computer skills. – MS Word ,Excel

  • Basic knowledge of math required to count money and issue change.-Quantitative Aptitude

  • Must have excellent communication skills, both written and verbal.- Verbal Ability and Verbal Reasoning

Good News! You can customize this test as per your requirement

  • Choose and add questions from Interview Mocha question libraries

  • Add your own set of questions

  • Customize test settings like duration, number of questions, passing score, web proctoring and much more

  • Mail us at support@interviewmocha.com to create a custom test

Looking for a tailor-made test, to suit your assessment needs?

Get in touch

Global companies using Mocha assessments

  • altran
  • credit suisse
  • sephora
  • nielsen
  • capgemini
  • akamai

How Mocha assessments are brewed

Speed up your IT recruitment with Interview Mocha

  • 500+ IT skill tests
  • 20+ coding languages
  • 50+ domain knowledge tests
  • 100+ digital 2.0 skill tests
  • Customer focus aptitude tests
  • Enterprise ready features & more...
GET A DEMO

Related Tests

Why hiring managers and recruiters across the globe love Interview Mocha

Take your first step to hire job fit candidates

GET A DEMO