Dispatcher Aptitude Test Assessment

Topics covered

  • MAQ (Multiple Answer Question)
  • MCQ (Multiple Choice Question)
  • Descriptive Question
  • White Board Simulator
  • Coding Simulator
  • Audio Question
  • Video Question
  • Case Study Question

Dispatchers are communications personnel responsible for receiving and transmitting pure and reliable messages, tracking vehicles and equipment, and recording other important information. A number of organizations, including police and fire departments, emergency medical services, motorcycle couriers, taxicab providers, trucking companies, railroads,and public utility companies, use dispatchers to relay information and coordinate their operations. Essentially, the dispatcher is the "conductor" of the force, and is responsible for the direction of all units within it.

TYPICAL RESPONSIBILITIES

  • Receives incoming telephone calls regarding service malfunctions and repairs.

  • Providing exceptional customer service to clients at all times

  • Customer follow-up to determine satisfaction levels

  • Schedule and dispatch service technicians to customers homes/businesses

  • Obtains information from the caller to determine nature of the problem, and assess status.

  • Prioritizes calls and dispatches to appropriate maintenance/repair crews for investigation and repair.

  • Coordinates repair and maintenance with other departments and contractors.

  • Maintains related records on disposition of repair and maintenance.

  • Researchers data relating to service problems.

  • Utilizes departmental records and maps to ensure crew dispatch to correct location.

  • Maintains radio contact with repair crews through completion of assigned projects.

  • Acts as liaison person with other utilities during repairs or in the event of utility damage.

  • Generates computerized work orders for repair and maintenance requests.

  • Dispatch vehicles to licensed operators.

  • Review vehicle checks sheets and sub-pool dispatch worksheets for accuracy.

  • Initiate vehicle rental agreements assuring completeness and accuracy.

  • Assure rental vehicles are inspected for serviceability and cleanliness when returned.

  • Operate public conveyance vehicles as required

  • Resolve vehicle dispatch and rental issues with customers.


KEY SKILLS

  • Requires literacy and basic computer skills. – MS Word ,Excel

  • Basic knowledge of math required to count money and issue change.-Quantitative Aptitude

  • Must have excellent communication skills, both written and verbal.- Verbal Ability and Verbal Reasoning

This pre-employment test is useful for hiring:

Test details:


Test Details: 58 minutes 

  • Microsoft Office : 10 questions

  • Quantitative : 10 questions

  • Verbal Ability : 12 questions

  • Verbal Reasoning : 8 questions

 

Dispatcher Aptitude Test

Question #1 of 2

How do you set a print area within Excel 2013 document?

    • Select the part of the document you want to print. Go to Home Tab, in Alignment group click on Wrap Text button to wrap the content within document margins

    • Select the part of the document you want to print. Go to View Tab, in Zoom group click on Zoom to Selection button to zoom the content within document margins

    • Select the part of the document you want to print. Go to Page Layout Tab, in Page Setup group click on Print Area button and choose Set Print Area option from drop down menu

    • Select the part of the document you want to print. Go to Page Layout Tab, in Page Setup group click on Margins button and choose Narrow option from drop down menu to fit content within margins

Question #2 of 2

Evaluate Formula option from Formulas Tab, Formula Auditing group is performing:

    • Automatic check of correctness of the inserted formula

    • Automatic check if the formula sources are still active

    • Step by step evaluation of every part of even complex formulas

    • Check for common errors that occur when using formulas

SAMPLE REPORT
Candidate Name: David Messi Test Date: 28-May-2014
Test Name: Dispatcher Aptitude Test Test Start Time: 13.30

Score: 16 Out Of 20

Percentage: 80

Result: PASS

passing score image
SECTION PERFORMANCE
Section Name FAIL PASS
Numerical Reasoning
Score: 5/5
Verbal Reasoning
Score: 2/5
Abstract Reasoning
Score: 4/5
Logical Reasoning
Score: 5/5
STRENGTH AND WEAKNESS
Strength Numerical Reasoning, Logical Reasoning
Weakness Verbal Reasoning
* Note: If score <= 40 then its a Weakness. If score >= 80 then its a Strength.
ONLINE PROCTORING
0%
10 20 30 40 50 60 70 80 90 100%
Tolerable Limit Not acceptable
Window Violation: 0 | Time Violation: 0 secs
CANDIDATE DETAILS
Gender : Male Phone Number : +1-541-754-3010
Total Experience (Years) : 3 Total Experience (Months) : 5
Skill Set : Numerical Reasoning, Logical Reasoning Current Employer : Interview Mocha
Current Job Title : Solution Architect Current Salary : 600.00
Expected Salary : 1000000.00 Current Location : Chicago

Related Tests

Sign up for a free trial today

Get your free trial and test up to 10 candidates. No strings attached. No credit card required.

SIGN UP FOR FREE

Schedule a Demo

How Interview Mocha works?

  • Add this test to your account

  • Invite candidates to take this test online

  • Candidates take the test

  • View and share actionable test reports

Trusted by leading brands worldwide

  • altran
  • credit suisse
  • sephora
  • nielsen
  • capgemini
  • hexaware
Why hiring managers and recruiters across the globe love Interview Mocha
  • Largest number of ready pre-employment skill tests
  • Relevant test compositions and quality questions designed by Subject Matter Experts (IM SME)
  • Fastest custom test creation DNA
  • World’s most super easy skill assessment platform
  • High level of platform security implementation
  • Friendly and quick customer support
  • Ready to listen and implement your feedback, we are all ears
  • Affordable pricing

Sign up for a free trial today

Get your free trial and test up to 10 candidates. No strings attached. No credit card required.

SIGN UP FOR FREE

Schedule a Demo