CRM Basics Test

Topics covered

  • Relationship management 
  • Customer service
  • Telephone Etiquette
  • Retention skills
  • Time management skills and troubleshooting
  • Test Duration: 25 minutes
  • No. of Questions: 15
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“When hiring Business Analysts, I had to assess the applicants on their logical reasoning & aptitude. However, assessing a large pool of candidates & acquiring unbiased results without any human hustle is difficult without an automated solution. With Mocha, I was able to filter more than 500 candidates within a short span of time.”

George Nichkov, Gett
George Nichkov, Gett

“We are very excited about the Mocha EnglishPro. Assessing Business English is always a challenge with simple grammar assessments and in-person interviews. We have been using the beta version of the business English proficiency test and are quite impressed with its ability to accurately evaluate the English proficiency skills using AI. We look forward to using it for all our future hires.”

Hexaware Technologies
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About CRM Basics Test

A CRM (Customer Relationship Management) is an area that helps you to focus on your organization’s relationships with individual people including customers, service users, colleagues, or suppliers. CRM normally deals with data analysis about customers' history with a company that involves business relationships with customers, mostly focusing on holding customers and driving their growth in sales.  


CRM basics test helps recruiters & hiring managers to assess candidate’s customer relationship management skills. CRM competency test is designed by experienced subject matter experts (SMEs) to evaluate and hire CRM Manager as per the industry standards.
 
CRM interview test helps to screen the candidates who possess traits as follows:   

  • Experience in handling customers and solving customer issues
  • Knowledge of analyzing the requirements and building customer relations
  • Understanding of business ethics, time management, and etiquette 
  • Experience and knowledge of marketing and sales to some extent
  • Excellent listening skills and interpersonal skills
 
CRM basics test is designed considering EEOC guidelines; it will help you to assess & hire diverse talent without any bias. With role-based access control, you can now maintain security within your account by providing access to each user based on their established role. Moreover, with the help of our advanced cheating prevention tools, you can allow candidates to take the test from anywhere in the comfort of their time zone.
 
CRM competency test may contain MCQs (Multiple Choice Questions), MAQs (Multiple Answer Questions), Fill in the Blanks, Whiteboard Questions, Audio / Video Questions, LogicBox (AI-based Pseudo-Coding Platform), Coding Simulators, True or False Questions, etc. 

This CRM Basics Test is useful for hiring

  • CRM Manager
  • CRM Consultant
  • CRM Functional Consultant