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Cisco Unified Contact Center Test Assessment

Topics Covered

  • CISCO Unified Contact Center Enterprise CTI
  • CISCO Unified ICM Solution
  • CISCO Unified Customer Voice Portal
  • Media Routing Peripheral Gateway
  • CISCO Unified IP IVR Systems

Useful for hiring

  • CISCO Contact Center IVR
  • CISCO Unified Contact Center Engineer
  • CISCO Engineer

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Capacity Manager
Question

Which two things can cause the "Send to VRU" to fail within an ICM script for Cisco Unified Customer Voice Portal?

Note: There can be multiple correct answers to this question.

Answer
    • No network VRU is configured for the routing client.

    • VRU PIM just got out of service.

    • Incorrect media file name.

    • Send to the originator is not enabled.

    • Primary VRU peripheral gateway is out of service.

Question

In the Cisco Unified Contact Center Enterprise with Cisco Unified CVP, which two statements about how to increase the Cisco Unified CVP availability are true?

Note: There can be multiple correct answers to this question.

Answer
    • Must have SIP Proxy server to pass messages between the gateways and the Cisco Unified CVP servers.

    • Must have voice gateway TCL scripts to handle conditions where the gateways cannot contact the Cisco Unified CVP Call Server to direct the call correctly.

    • Add load balancers to load balance .wav file requests across multiple Cisco Unified CVP Media Servers.

    • Dedicate duplexed VRU peripheral gateways for each Cisco Unified CVP call server.

    • For a single data center with centralized deployment, deploy Cisco Unified CVP with N:N redundancy.

Test details:

CISCO Unified Contact Center Test enables employers and recruiters to identify potential hires by evaluating working skills and job readiness. For this reason, the emphasis is laid upon evaluating the knowledge of applied skills gained through real work experience, rather than theoretical knowledge. 

Test Details: 20 minutes 

15 Application Questions

05 Theory Questions 


The combination of Application and Theory questions helps to evaluate Technical as well as practical Skills of Candidates.

Test description:

CISCO Unified Contact Center helps in delivering highly secure, virtual, and customer interaction management solution for many agents. CISCO Unified Contact Center provides sophisticated call routing and comprehensive contact management capabilities, E-mail, Web chat and social media integration. CISCO Unified Contact Center test is specially designed to check the application, productivity, and management skills of a CISCO Unified Contact Center engineer – as per Industry Standards. Our CISCO Unified Contact Center skilled test is created and validated by Subject Matter Experts.
           
 
Test Topics :
 
The CISCO Unified Contact Center test contains questions on following topics : 

  • CISCO Unified Contact Center Enterprise CTI

  • CISCO Unified ICM Solution

  • CISCO Unified Customer Voice Portal

  • Media Routing Peripheral Gateway

  • CISCO Unified IP IVR Systems


The CISCO Unified Contact Center test contains MCQ's (Multiple Choice Questions), MAQ's (Multiple Answer Questions), Fill in the Blank, Descriptive, True or False. Using powerful reporting, you will have a detailed analysis of test results to help you make better decisions and predict candidate and employee success.

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