ServAid Consultancy and Business Services is an HR and Management advisory services organization specializing in Leadership and Top team development, Executive, Mid-career and Graduate recruitment, Psychometric testing, Learning management, Talent Branding and Technical HR advisory services. It aims to be the number one company in the field of HR and Management consultancy services in Africa.
ServAid used to conduct assessments in a traditional pen and paper set up. In doing so they faced numerous operational hassles. Firstly, all assessments were needed to be designed by an external consultant. Secondly, they had to book a hall to conduct the examination. Lastly, the team had to then manually evaluate the candidates. Besides this there was also an operational cost involved in coordinating with the candidates and getting them to appear for the assessment.
All this increased the turnaround time for the clients and majority of the time, the clients ended up wasting time on unqualified candidates during interviews.
After evaluating multiple options, ServAid found Mocha to be the most viable partner. Mocha has a comprehensive skills library, which provided assessments for a variety of non IT job roles. With Mocha, ServAid created their own assessments, eliminating the dependency on external consultants. All the assessments could be conducted online which meant that the logistical issues like booking a hall, arranging assessment material etc. were wiped out. Moreover, they presented a data oriented report to their clients, who in turn spent time only on relevant candidates.
ServAid have streamlined their recruitment process to provide their clients with quality talent pipeline to select from. Their operational costs have also reduced as there is zero dependency on external consultants. ServAid has been hiring 15 candidates every month for their clients using Mocha’s automated assessments.
So far they have hired for the following roles: