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ServAid Consultancy and Business Services is an HR and Management advisory services organization specializing in Leadership and Top team development, Executive, Mid-career and Graduate recruitment, Psychometric testing, Learning management, Talent Branding and Technical HR advisory services. It aims to be the number one company in the field of HR and Management consultancy services in Africa.
“Over the years, our hiring process has involved the use of manual assessment where lots of work hours was needed to put up the process, especially the construction of aptitude tests. Our story however changed after meeting Interview Mocha. With Interview Mocha, our recruitment has shifted completely to an online process where little human intervention is needed. We are now able to assess more candidates within a limited time and have had great results so far. They have such a huge skill library, we just select the assessment, invite candidates, and have their performance report generated within minutes. Also, their general performance analytics on the candidates have been of great benefit to us because it has helped us identify the strengths and weaknesses of candidates. Further, their response to queries is not only positive but very fast. This has sped up our hiring time and now we hire an average of 15 candidates every month for our clients.”
ServAid used to conduct assessments in a traditional pen and paper set up. In doing so they faced numerous operational hassles. Firstly, all assessments were needed to be designed by an external consultant. Secondly, they had to book a hall to conduct the examination. Lastly, the team had to then manually evaluate the candidates. Besides this there was also an operational cost involved in coordinating with the candidates and getting them to appear for the assessment.
All this increased the turnaround time for the clients and majority of the time, the clients ended up wasting time on unqualified candidates during interviews.
After evaluating multiple options, ServAid found Mocha to be the most viable partner. Mocha has a comprehensive skills library, which provided assessments for a variety of non IT job roles. With Mocha, ServAid created their own assessments, eliminating the dependency on external consultants. All the assessments could be conducted online which meant that the logistical issues like booking a hall, arranging assessment material etc. were wiped out. Moreover, they presented a data oriented report to their clients, who in turn spent time only on relevant candidates.
ServAid have streamlined their recruitment process to provide their clients with quality talent pipeline to select from. Their operational costs have also reduced as there is zero dependency on external consultants. ServAid has been hiring 15 candidates every month for their clients using Mocha’s automated assessments.
So far they have hired for the following roles: