How Securian identified the need of a Training program that boosted the productivity of their employees

Industry

Banking, Financial Services, and Insurance

Employee Strength

1,200+

Country

USA

Challenges
  • Understanding skill levels of employees
  • Designing effective training program
Favorite Features
  • Topic wise questions for assessments
  • Skill wise extensive reports
  • Advance analytics to overview the training effectiveness

About Securian

Securian Financial Group, Inc. is a uniquely diversified company that provides a range of financial products and services. Securian provides insurance, investment and retirement products, and services to more than 16 million clients in the United States and Puerto Rico. Since 1880, Securian is committed to providing insurance, investment, and retirement solutions that give families the confidence to focus on what’s truly valuable: banking memories with those who matter most.

“The best part of Interview Mocha is they have topic wise questions available. So if there is a need to evaluate Java or .Net skills of the employees, you can create specific assessments which will accurately measure their knowledge in that skill.”


Cheryl Tolkinen,
Learning & Development Manager,
Securian, USA

The Challenge

Securian Financial Group prides itself on being one of the most trusted names in the insurance sector. It offers an array of insurance products to its customers. Insurance and Finance being a competitive market a lot depends on the employee's knowledge, understanding, awareness of market conditions to pitch their products to prospective customers and at the same time retain existing clientele as well.

Considering these parameters, the Learning and Development team at Securian wanted to design a training program that will equip their employees with the necessary skill sets. However, the team discovered that each employee had different levels of skill sets and hence the training program had to be designed keeping that in mind.

The Solution

Interview Mocha’s 1000+ ready to use skill library provided the much needed skill measuring scale. Apart from the pre-defined tests, Securian could also create tests on their own.

This helped their learning and development team to understand the skill level and knowledge of the employees. Securian could now decide on which training programs were suited for each employee. A customized training program enabled the employees to develop and enhance their skill sets which helped them to perfectly understand their customer’s requirements and delivering the best services.

Success with Interview Mocha

Securian planned pre-training assessments twice a year. With Interview Mocha’s assessments, Securian has now managed a two-fold training plan -

  • Identify the core areas where the employee requires skill development

  • Create and implement a training program that imparts the required skills

The detailed analytical report helped Securian to understand skill proficiency of employees and develop the training module. The post-training assessment provided a comprehensive view on how the employees have fared and if the training was effective.

“Our employees benefitted greatly with our training programs that were devised to meet the skill gap. We have fewer disengagements and our employees are happy that the right skill training is imparted.”
- Cheryl Tolkinen, Learning & Development Manager, Securian, USA

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